Refund policy
Return & Refund Policy
We want you to love what you ordered. If something isn't right, you can return it within 30 days of the delivery date.
Eligibility
To be eligible for a return, items must be:
- Unworn, unwashed, and unaltered
- In original condition with all tags attached
- Returned in original packaging
Items marked Final Sale and gift cards are non-returnable and non-refundable.
Return Fee
A flat $8 return fee applies to each return. It will be deducted from your store credit.
Store Credit Only
All approved returns are refunded as store credit. We do not offer refunds to the original payment method. Your store credit will be issued as a gift card code sent to the email used on your order, usually within 3-5 business days after we receive and inspect your return. Store credit does not expire.
How to Return
- Log in to your account on our website and open your order.
- Click Request return, select the items you're returning, and choose a reason.
- Once your request is approved, we'll send you a prepaid return shipping label.
- Pack your items securely in their original packaging, attach the label, and drop the package off with the carrier.
- When we receive and inspect your return, we'll issue your store credit, minus the $8 return fee, within 7 business days of receiving it.
Free Exchanges
If you need a different size, place a new order for the item you want and return the original for store credit, following the steps above. As soon as the carrier scans it, we will process and ship your new exchange item for free.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or not what you ordered, please contact us at contact@shopother1.com within 3 days of delivery with your order number and photos.
Late or Missing Store Credit
If you haven't received your store credit within the timeframe above, first check your spam folder, then contact us at contact@shopother1.com.
Contact Us
Questions? Email contact@shopother1.com.